EOIR TrackerHow to delete your account
You can delete your account from inside the app, in a minute. You do not have to write to us or explain why.
From the app
- Open the app.
- Tap “Settings”, at the top of your cases screen.
- Tap “Delete account”.
- Tap “Delete my account” to confirm. Done.
It happens as soon as you confirm. There is no undo: if you come back, you will add your cases again.
What is deleted
- Your account and the way you sign in.
- The cases you added: the A-Numbers, the names you gave them, and what the court had said about them.
- The phones registered for notifications.
- When you opened the app's price screen.
- Your settings.
What stays after you delete your account
- If you added a case during your free trial, we keep a coded fingerprint of its A-Number and country. We do not keep the number itself. We keep the fingerprint only so the same case cannot get another free trial.
- If you wrote to us for help, a copy of your message went by email to our support mailbox. That copy stays in the mailbox.
- If a law firm that uses EOIR Tracker, or another person using the app, also follows the same case, that case's record stays. That record is public court information, and it does not say that you were watching it.
Your subscription does not cancel by itself
Deleting the account does not cancel the payment at the store. Cancel it yourself, before or after deleting the account:
- iPhone: Settings → your name → Subscriptions.
- Android: Google Play → your picture → Payments & subscriptions → Subscriptions.
If you cannot open the app
Write to us from the email you used to sign in to the app, or tell us which Apple or Google account you used, and we will delete your account for you.