Privacy

What we keep

• How you sign in: your email, or your Apple or Google account.
• The A-Numbers and countries you add, and the names you give them.
• What the court says about those cases and how it has changed over time.
• A code from your phone so we can send you notifications.
• Whether your payment is active. We learn that from the store; we never see your card.
• Photos you choose to send us with a help request. When we receive them, we remove the location and other hidden details saved inside the photo, such as the kind of phone that took it.
• When you open the screen in the app that shows our prices, and which screen you came from.

What we use it for

To look up your cases on the immigration court's public website and tell you when they change. If you send us photos with a help request, we use them only to answer your question. When you open our price screen, we use that only to learn whether our prices are clear and easy to find. Nothing else.

What we never do

• We never sell your A-Number. We share it only to look up your case, as described below.
• We never put it in a notification.
• We never send it to the government. We only look it up on the court's public website, the same way you would.

Who else sees something

• Postmark sends our emails: your sign-in link, and your help messages to our support mailbox. It receives your email address and the text of each email.
• Expo, and then Apple or Google, deliver the notifications. To do that, the text of each notification passes through their systems, and they can read it on the way. That text has the name you gave the case and a short note about what changed in the case or in your plan, for example: “The hearing for María R. has been rescheduled to 12 Nov, now at Concord Immigration Court.” (the court's name is EOIR's own). It never has the A-Number, and we do not put your full name in it. If the name you give a case is a person's full name, that name will be in the notification.
• Apple or Google charge for your subscription in their store. They have your payment details; we never see them.
• RevenueCat keeps track of your subscription and tells us whether your payment is active. It receives an account number we make up, not your name, your email, or your A-Number.
• Amazon Web Services (AWS) runs the computers our server and database are on, so what we keep about you is stored with them.
• Photos you send with a help request are seen only by our support team and the tools they use to answer you. Those tools may include an AI assistant that helps our team read your photos. We keep the photos encrypted with AWS, in private storage: only you and our support team can see them. We never email your photos or give them to anyone else.
• The court's website receives the A-Number and country when we look up your case. That is the same thing that happens when you look it up.
• If our own lookup on the court's website fails, a case-lookup service may look up your case for us. To do that, it receives the A-Number and country, the same details the court's website receives, and sends back what the court shows.
• Google Analytics counts visits to this website: which pages are opened, the kind of device, and the website the visit came from. It uses cookies to do this. We never send it your A-Number, your email, or anything you type.

How long we keep it

As long as you have your account, or until you remove a case. When you remove a case, we stop checking it and delete the name you gave it; we delete its A-Number and what the court had said about it as soon as we no longer need them. If you add a case back within 30 days, its history may pick up where it left off. When you delete your account, we delete your sign-in details, the phones registered for notifications, when you opened the price screen, and the cases you were watching: the A-Numbers, the names you gave them, and what the court had said about them, as soon as we no longer need them. We delete photos you sent with a help request 180 days after the last message on that request, or when you delete your account if that comes first.

What stays after you remove a case or delete your account

• If you added a case during your free trial, we keep a coded fingerprint of its A-Number and country. We do not keep the number itself. We keep the fingerprint only so the same case cannot get another free trial.
• If you wrote to us for help, a copy of your message went by email to our support mailbox. That copy stays in the mailbox. It does not include your photos.
• Public court information about a case can stay in our records while we still need it for our service. It does not say that you were watching the case.

Children

The app is for adults. An adult may add the case of a child in their family.

Changes and questions

If we change this page, we will say so in the app. If you have a question, write to us.